Terms of Service

"SlashHub Limited" ("SlashHub", "we", "us", "our") is a private company limited by shares incorporated in Hong Kong with Business Registration number BR-XXXXXXX and registered office at [Registered Office Address, Hong Kong].

"Account" means the account you create to access our Services. "AI Features" means artificial intelligence and machine-learning features, including automated suggestions, content generation, predictive analytics, recommendations, automation tools, the SlashAI agent platform, and any model or feature we describe as "AI". "API" means our application programming interfaces and any related developer tools. "Beta Features" means features labelled "beta", "preview", "alpha", "experimental", or similar. "Content" means all text, data, information, software, graphics, images, audio, video, and other materials. "Cross-Product Services" means the unified identity (SlashOne), billing, and SlashAI management layer, and the Single Sign-On (SSO) token that enables sign-in across our products. "Personal Data" has the meaning given in the Personal Data (Privacy) Ordinance (Cap. 486). "Services" means all websites, applications, platforms, APIs, features, AI agents, and services offered by us, including but not limited to SlashOne, FreelanceHub, SlashBooks, TimePlate, SlashStudio, and SlashAI. "User Content" means Content you submit, upload, post, transmit, or otherwise make available through our Services. "SlashHub IP" means our Services, brand elements, trademarks, logos, software, algorithms, AI models, datasets used to train AI models, databases, documentation, and all intellectual property rights therein. "Fee" means any charges payable by you for use of our Services.

Headings are for convenience only and do not affect interpretation. References to "include" or "including" are not limiting. References to "written" include email and electronic communications.

By accessing, registering for, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, our End-User License Agreement ("EULA"), our Cookie Policy, our AI Disclosure, and any product-specific addenda (collectively, the "Agreements").

These Terms, together with the other Agreements, constitute the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous communications, representations, or agreements (whether oral or written). If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

If you are accepting these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not have such authority or do not agree to these Terms, you must not access or use the Services.

You must be at least 18 years old (or the age of legal majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into a binding contract to use the Services.

By using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation and that the organisation agrees to be bound by these Terms.

We do not knowingly collect Personal Data from children under 13 (or under 16 in the EEA/UK, or as otherwise required by applicable law). If you believe a child has registered, contact privacy@slashhub.hk and we will delete the Account within 7 days.

To access most features, you must register for a SlashHub Account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for safeguarding your password, your API keys, your SSO tokens, and all activity on your Account.

We may require multi-factor authentication (MFA) for sensitive actions (e.g. SSO token issuance, billing changes, cross-product account linking). You agree to enable MFA where available and to use a strong, unique password. We are not liable for any loss arising from your failure to secure your Account credentials.

You must notify us immediately at abuse@slashhub.hk if you become aware of any unauthorised access to or use of your Account.

You agree not to (a) use the Services to violate any applicable law or third-party right; (b) upload malicious code, attempt to gain unauthorised access, or interfere with the integrity or performance of the Services; (c) use the AI Features to generate content that is unlawful, harmful, harassing, defamatory, infringing, or that targets minors; (d) attempt to reverse-engineer, decompile, disassemble, or extract the source code, AI model weights, training data, or trade secrets of any Service, except to the extent expressly permitted by applicable law; (e) scrape, crawl, or use automated means to access the Services except as permitted by our robots.txt or a written agreement; (f) use the Services to develop a competing product, to train a competing AI model, or to perform systematic benchmarking without our prior written consent; (g) bypass or attempt to bypass any rate limit, credit cap, IP allow-list, or other security measure; (h) use the Services in any way that could damage, disable, overburden, or impair our infrastructure or interfere with any other user's use of the Services; (i) upload Content that contains malware, viruses, ransomware, or other harmful code; or (j) assist any third party to do any of the foregoing.

See our full Acceptable Use Policy for a complete list of prohibited activities. We may suspend or terminate Accounts that violate this section, with or without notice.

SlashAI is a multi-agent AI platform that performs tasks on your behalf across our products and approved third-party integrations. By using SlashAI, you authorise it to act on your behalf within the scopes you define. SlashAI will not perform actions that (a) require legal signature in your name; (b) transfer funds above your defined limits; (c) share your Personal Data with third parties; or (d) materially affect your legal rights, without your explicit confirmation in the chat interface.

AI-generated Content is provided "as is" and may contain errors, hallucinations, or biased output. You are solely responsible for reviewing AI-generated Content before relying on it for any business, legal, medical, financial, tax, accounting, or other consequential decision. We do not warrant the accuracy, completeness, currency, or fitness for any particular purpose of AI-generated Content.

You may instruct SlashAI to remember specific facts about you ("Memory") and to perform scheduled tasks ("Jobs"). Memory entries and Jobs are visible and editable in your account dashboard at any time. We may delete Memory entries and disable Jobs that have been inactive for more than 180 days.

SlashAI consumes credits per invocation. Credit costs are disclosed before each action and may vary by tool, model, or complexity. Pro and Admin tiers include monthly credit allocations; overage rates apply thereafter. Credit balances are non-refundable once consumed.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLASHAI IS NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE. YOU SHOULD NOT RELY ON AI-GENERATED CONTENT AS A SUBSTITUTE FOR LEGAL, MEDICAL, FINANCIAL, TAX, ACCOUNTING, OR OTHER PROFESSIONAL ADVICE.

You retain all right, title, and interest in your User Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable, and perpetual licence to use, reproduce, distribute, prepare derivative works of, display, perform, modify, and analyse your User Content for the purposes of (a) operating, developing, improving, and securing the Services; (b) training, developing, calibrating, validating, and improving our AI models, algorithms, and recommendation engines, subject to your opt-out (where available); (c) generating anonymised, aggregated statistics; and (d) complying with legal obligations. This licence terminates when you delete your User Content, except for User Content that has been shared with other users, that has been cached or archived, or that we are required to retain by law.

You represent and warrant that (a) you own or have the necessary rights to your User Content; (b) your User Content does not violate any law or third-party right; and (c) your User Content does not contain malware or other harmful code.

Subject to your compliance with these Terms and your payment of applicable Fees, we grant you a worldwide, non-exclusive, royalty-free, non-transferable, non-sublicensable, and revocable licence to use, reproduce, modify, and distribute AI-generated Content produced by the Services for your lawful business or personal purposes. This licence does not include the right to (a) represent AI-generated Content as having been created by a human where this would be misleading or required to be disclosed by law; (b) use AI-generated Content to train a competing AI model; or (c) sublicense AI-generated Content to a third party for the third party's own commercial purposes.

We do not claim ownership of AI-generated Content. However, due to the nature of generative AI, similar or identical Content may be generated for other users; we do not guarantee uniqueness.

We do not warrant that AI-generated Content does not infringe third-party intellectual property rights. You are responsible for the use of AI-generated Content and for any infringement claims arising therefrom.

Some Services are provided for a Fee. By choosing a paid plan, you agree to pay all applicable Fees as described at the point of purchase or in your subscription settings. Fees are non-refundable except where required by applicable law or explicitly stated otherwise in writing.

Subscriptions renew automatically for the same period as the original subscription unless you cancel at least 24 hours before the renewal date. You authorise us to charge your designated payment method for each renewal period. If we cannot process payment, we may suspend your access to paid features after a 7-day grace period.

We may change Fees upon at least 30 days' written notice. If you do not agree to the change, you may cancel before the change takes effect. Continued use after the change takes effect constitutes acceptance of the new Fees.

Taxes are exclusive of Fees. You are responsible for all applicable taxes, duties, and levies (including GST, VAT, sales tax, and any digital services tax) associated with your purchase, except for taxes on our net income.

SlashAI credit purchases are non-refundable once consumed. Unused credits do not expire while your Account is active but are forfeited upon Account termination.

Subscription Fees are non-refundable except where (a) we materially breach these Terms and fail to cure within 30 days of written notice; (b) required by law (e.g. the EU Consumer Rights Directive 2011/83/EU's 14-day cooling-off period for consumers, where applicable); or (c) we explicitly state otherwise in writing. In the case of a partial billing period, we will prorate the refund.

Free trials (if any) are provided at our sole discretion. We may revoke a free trial at any time without notice. You will not be charged for a free trial if you cancel before the trial ends.

From time to time, we may make Beta Features available to you. Beta Features are provided "as is" and "as available", without any warranty, and may contain errors, defects, or other issues that could cause data loss, system failures, or other harm. We may modify, suspend, or discontinue any Beta Feature at any time, with or without notice.

You acknowledge that Beta Features are not generally available and may be modified or withdrawn. We are not obligated to release Beta Features as generally available features. Your use of Beta Features is at your sole risk.

Feedback you provide about Beta Features may be used by us without restriction or obligation to you.

We may make our APIs available to you subject to these Terms and any additional API-specific terms. You agree to: (a) use the APIs only as documented; (b) not exceed any rate limits; (c) secure your API keys and treat them as confidential; (d) not reverse-engineer the APIs except as permitted by law; (e) cease all use upon termination of your Account; and (f) pay all applicable Fees for API usage beyond any free tier.

You may not use the APIs to build a competing product, to perform load testing without our written consent, or to scrape, mine, or extract data for purposes unrelated to your authorised integration.

We may modify or discontinue the APIs at any time, with at least 90 days' notice for breaking changes. We will use commercially reasonable efforts to maintain backward compatibility for at least 12 months following any breaking change.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. We may suspend, restrict, or terminate the Services (or any part) at any time, with or without notice, including for maintenance, updates, or force majeure events.

If you are on a paid plan, you may be eligible for service credits as described in your subscription terms. Except for service credits, our failure to meet any service level does not entitle you to a refund or any other remedy.

Scheduled maintenance windows are communicated at least 48 hours in advance. Emergency maintenance may be performed without notice to address critical security or stability issues.

The Services, including all software, AI models, algorithms, datasets, designs, text, graphics, logos, trademarks, and trade secrets, are owned by us or our licensors and are protected by Hong Kong and international intellectual property laws. No rights are granted to you other than those expressly set forth in these Terms, the EULA, or a separate written agreement.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Services in accordance with these Terms. This licence does not include the right to (a) resell or commercially exploit the Services; (b) copy, modify, or create derivative works (except as expressly permitted by law); (c) reverse-engineer, decompile, or extract source code or AI model weights; or (d) use the Services to build a competing product.

"SlashHub" and our logos are our trademarks. You may not use our trademarks without our prior written consent.

The Services may integrate with third-party platforms (e.g. Firebase Auth, Google Workspace, Stripe, Airwallex, Slack, WhatsApp). Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, content, security, or any other aspect of any third-party service, nor for any damage or loss arising from your use of them.

SlashAI may invoke third-party tools on your behalf. Each tool invocation is logged in your account activity log and can be reviewed or revoked at any time. We are not responsible for the actions of any third-party service in response to a tool call.

We respect intellectual property rights and respond to valid DMCA / copyright takedown notices. If you believe that Content on the Services infringes your copyright, send a written notice to our designated copyright agent at legal@slashhub.hk (subject line: "DMCA Takedown") containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the infringing material and its location on the Services; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorised; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorised to act on behalf of the copyright owner.

Counter-notices may be submitted under the same address. We may remove or disable access to infringing material and may terminate repeat infringers' Accounts in accordance with applicable law.

We may suspend or terminate your Account, any subscription, or your access to any Service at any time, with or without notice, if (a) you breach these Terms, the Privacy Policy, the AUP, the EULA, or any product-specific addenda; (b) your use of the Services poses a security risk, may harm other users or third parties, or may create liability for us; (c) required by law or by a court or regulatory order; (d) you fail to pay Fees when due; (e) you have been inactive for more than 24 months; or (f) we elect to discontinue the Services (in whole or in part). Where practicable, we will give you advance notice and an opportunity to cure.

You may terminate your Account at any time from your account dashboard. Upon termination, your right to use the Services ceases immediately, all subscriptions are cancelled (no refunds except as required by law), and any pending transactions are voided. Sections that by their nature should survive termination (including §6, §7, §8, §14, §20, §21, §22, §25, and §28) survive.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, SECURITY, AND FREEDOM FROM MALWARE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR FIT FOR ANY PURPOSE.

SlashAI is an AI tool that may produce incorrect, biased, or inappropriate output. You are solely responsible for verifying any output before relying on it. We are not a substitute for professional advice (legal, medical, financial, tax, accounting, or otherwise).

No advice or information, whether oral or written, obtained by you from us or through the Services creates any warranty not expressly stated in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SLASHHUB LIMITED, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SUCCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, BUSINESS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, RESULTING FROM (a) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (b) ANY AI-GENERATED CONTENT; (c) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH THE SERVICES; (d) UNAUTHORISED ACCESS, USE, OR ALTERATION OF YOUR CONTENT; OR (e) ANY OTHER MATTER RELATING TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES EXCEED THE GREATER OF (a) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM; (b) THE AMOUNT YOU WOULD HAVE PAID FOR THE SERVICES IN THE 12 MONTHS FOLLOWING THE CLAIM IF SUBSCRIBED ANNUALLY; OR (c) HKD 1,000.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES; IN SUCH CASES, THE LIMITATIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

You agree to indemnify, defend, and hold harmless SlashHub Limited and its affiliates, officers, directors, employees, agents, contractors, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from (a) your access to or use of the Services; (b) your violation of these Terms or any other Agreement; (c) your User Content; (d) your violation of any third-party right; (e) your violation of any applicable law; (f) any automated decision made by you based on AI-generated Content; or (g) any dispute between you and any other user or third party.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of those claims. You will not settle any claim without our prior written consent.

We will not be liable for any delay or failure to perform any obligation under these Terms (excluding your payment obligations) due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, embargoes, strikes, labour disputes, internet or telecommunications outages, power failures, cyber attacks, denial-of-service attacks, supply chain disruptions, or failures of our third-party service providers.

If a force majeure event continues for more than 60 days, either party may terminate the affected subscription by written notice without liability (except for accrued payment obligations).

You may not use, export, re-export, or transfer the Services in violation of any applicable export-control or sanctions laws, including but not limited to the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, the EU Dual-Use Regulation, the UK Strategic Export Control Lists, the Hong Kong Import and Export Ordinance (Cap. 60), and UN Security Council sanctions.

You represent and warrant that (a) you are not located in a country subject to comprehensive sanctions; (b) you are not on any restricted-party list (including the U.S. Denied Persons List, Entity List, Specially Designated Nationals, the EU Consolidated List, the UK Consolidated List, or the UN Consolidated List); and (c) you will not use the Services for any prohibited end-use under applicable export-control laws.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

If this class action waiver is held unenforceable in a particular case, then the entirety of this dispute-resolution provision (arbitration) will be void, but the remaining provisions of these Terms will remain in full force and effect.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms (including the existence, validity, interpretation, performance, breach, or termination of these Terms, and any non-contractual obligations) shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English. The award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction in Hong Kong (or, in respect of enforcement of the award, any court of competent jurisdiction) to protect its intellectual property, confidential information, or other proprietary rights, or to enforce the class action waiver.

Nothing in this section limits either party's right to seek injunctive relief in respect of intellectual property infringement or breach of confidentiality obligations.

We may modify these Terms from time to time. If we make a material change, we will notify you at least 30 days before the change takes effect by email and by a prominent notice in the Services. The notice will identify the material change and provide access to the previous version for comparison.

Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services before the effective date and may close your Account. You may be entitled to a pro-rata refund of any prepaid Fees for the period after the effective date.

Non-material changes (e.g. clarifications, typo fixes, contact-information updates) take effect immediately upon posting.

These Terms (together with the Privacy Policy, AUP, EULA, Cookie Policy, AI Disclosure, and product-specific addenda) constitute the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous communications and proposals (whether oral or written).

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent.

Our failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative.

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms to any affiliate, successor, or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets.

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and us. No third party shall have any rights to enforce any provision of these Terms.

The headings in these Terms are for convenience only and shall not affect interpretation.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorised representative.

For questions, complaints, or notices regarding these Terms, contact us at:

SlashHub Limited, [Registered Office Address, Hong Kong]

Email: legal@slashhub.hk

Data Protection Officer: SlashHub Data Protection Officer (dpo@slashhub.hk)

For service-related issues: support@slashhub.hk,

For abuse reports: abuse@slashhub.hk

For DMCA / copyright notices: legal@slashhub.hk